It's a simple concept, but an important one. Life can be tough and there is so much negativity everywhere we look. With Red Parka, we aim to make everyone who visits us, whether in person to our Hobart store or online, experience a moment of happiness. A moment of lightness in a sometimes-heavy world, a moment where one can feel positive and hopeful and a part of something good. We want you to feel like you belong here, with us. A tribe of good people trying to do good things with our time on earth!
We aim to do this by creating and selling bright, bold and interesting products that capture the imagination and make people smile, that they can enjoy regardless of whether or not they choose to spend their money. And if they do spend their money, they know that every purchase they make is making a positive contribution to the world. Lofty? Perhaps.... but so important. Which leads to the second part of our mission.
We have commited to donate 50% of our profits to good causes each year! This means that every single purchase with us is something you can feel good about, knowing that not only have you purchased something awesome for yourself or your loved ones, but you've made a difference, however small, in the world. You've helped us support our own family, our community and the causes we care about.
Shipping
We usually ship within 2-3 business days of receiving payment.
How much is postage?
We offer a flat rate of $12.95 per order for delivery within Australia, with free shipping over $150.
Please note we do not ship internationally.
Where are my items shipped from?
All items are shipped from our production lab & store in Stanthorpe, Queensland. Pick up is also available at 7 Reeves Road, Stanthorpe.
Can I track my order?
All information including tracking number will be sent to you via email once items are dispatched.You can track the delivery status of your order at the Australia Post or Aramex Courers website once your tracking number has been sent to you via email.
Delivery time
Delivery times will vary depending on your location and time of year. While we turn around orders quickly the actual time taken to deliver is out of our control, so we encourage you to allow sufficient lead time.
Return to Sender
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to have the item re-delivered to them again.
Damaged Goods
All our items are carefully packed and posted in secure packaging for maximum protection, however, please be advised that we do NOT take any personal responsibility if the item becomes lost or damaged in transit. If you are concerned, please contact us before purchase and we can quote you for transit damage insurance.
Returns & Exchange Policy
We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours but instead a store credit if contacted within 7 days of receiving the goods. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit if we are contacted within the 7 days of receiving the item/s. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in its original packaging and condition.
